Frequently Asked Questions

The service is available throughout the day, except for the following times: 9:55 p.m. to 10:20 p.m. daily, except Sundays; and from 6:55 a.m. to 12:05 p.m. on Sunday.

The same service fee is applied to all renewals, whether they are done online, in person at a registry office, or through the mail. There is no additional convenience fee applied to online renewals.

Should you believe that the requirements of the Internet Sales Contract Regulation have not been followed for this service, a transaction can be cancelled in different ways:

• within the service by hitting the "Back" button on your browser;
• during the payment process, by clicking on the "delete" button; and
• once a vehicle renewal transaction is completed and paid for, a "vehicle cancellation" can be performed by visiting any registry agent and requesting a refund.

If you attempt to use the online renewal feature and receive the following message: "Your transaction could not be completed, please contact a Registry Office", this means that your renewal did not meet the conditions for an internet transaction. To have your transaction processed you must personally visit a registry agent.

If you attempt to renew any of the following vehicle types or meet any of the indicated conditions, you may have your request rejected:

• Commercial vehicles.
• Off-highway vehicles.
• Renewal notices that display out of date information, such as an old address or incorrect information.
• Any licence plates where the expiry date is more than 2 months prior to today's date.
• Any changes to ownership and/or lease information.
• Any outstanding fines.
• Maintenance enforcement restrictions.
• Outstanding motor vehicle debt.

We cannot update or change your personal information included in your vehicle registration renewal. If you wish to update or change this information, please visit your local registry agent.

Starting April 1, 2016, Albertans will no longer receive mailed renewal notices for vehicle registrations, driver licences and ID cards, except for the following:

• Individuals or organizations that hold handicapped parking placards or disabled licence plates
• Seniors over the age of 70 will continue to receive mailed reminders until April 1, 2018
• Organizations with permanent fleet registrations, which will continue to receive fleet listings

You will need current vehicle registration certificate, which contains your licence plate number and your registration number, instead.

If you renewed your registration more than 10 days prior to expiry and have still not received your validation tabs, you have 30 days to request replacement tabs at no charge from a registry agent.

If you are 10 days or less away from your expiry date, you should renew your registration in person to avoid being charged for replacement validation stickers if they do not arrive in the mail prior to expiry.

Please see the Alberta Government site for information on how someone in Alberta can request vehicle services on your behalf.

Please visit the AARA web site to view more Motor Vehicle Services frequently asked questions.

Please contact us if you have any other questions.

Please visit reminders.e-registry.ca for answers to common questions regarding the Renewal Reminder Service.

Please contact us if you have any other questions.