Frequently Asked Questions

Fine Payment

The service is available throughout the day, except for the following times: 9:55 PM to 10:20 PM daily, except Sundays; and from 6:55 AM to 12:05 PM on Sunday.

Should you believe that the requirements of the Internet Sales Contract Regulation have not been followed for this service, a transaction can be cancelled in different ways:

  • within the service by hitting the "Back" button on your browser;
  • during the payment process, by clicking on the "delete" button; and
  • once the fine payment transaction is completed and paid for, visit the courthouse noted on the ticket. Bring with you the original ticket and your receipt from the Online Fine Payment service. If the courthouse reverses the payment, the fine will be reinstated.

The site cannot process Part 2 violation tickets (pink tickets) requiring courthouse appearances. You must attend the courthouse noted on the ticket.

In the event of an overpayment, contact the courthouse location that is noted on the ticket for an adjustment.

Yes, if the ticket has gone to Alberta Justice for payment (and a yellow ticket has been issued), we will accept payment.

You will need to contact your credit card company in order to obtain a "charge back" for your double payment. In this way, for your protection, it is ensured that the correct credit card receives the reimbursement. Your credit card company may have a 30 day waiting period for reimbursements.

Contact the courthouse that issued your ticket. Their contact information can be found in the list of Provincial Court locations & sittings.

Yes. When you are paying for your fine online, please complete the email address field and a copy of your receipt will be sent to you.

If the system is not accepting your payment, please contact your credit card company for details.

Please contact the courthouse that issued your ticket to have the payment transferred to the correct ticket number.

Please contact us if you have any other questions.

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Vehicle Registration Renewal

The service is available throughout the day, except for the following times: 9:55 PM to 10:20 PM daily, except Sundays; and from 6:55 AM to 12:05 PM on Sunday.

Should you believe that the requirements of the Internet Sales Contract Regulation have not been followed for this service, a transaction can be cancelled in different ways:

  • within the service by hitting the "Back" button on your browser;
  • during the payment process, by clicking on the "delete" button; and
  • once a vehicle renewal transaction is completed and paid for, a "vehicle cancellation" can be performed by visiting any Registry Agent and requesting a refund.

If you attempt to use the online renewal feature and receive the following message: "Your transaction could not be completed, please contact a Registry Office", this means that your renewal did not meet the conditions for an internet transaction. To have your transaction processed you must personally visit a Registry Agent.

If you attempt to renew any of the following vehicle types or meet any of the indicated conditions, you may have your request rejected:

  • Commercial vehicles.
  • Off-highway vehicles.
  • Renewal notices that display out of date information, such as an old address or incorrect information.
  • Any licence plates where the expiry date is more that 2 months prior to today's date.
  • Any changes to ownership and/or lease information.
  • Any outstanding fines.
  • Maintenance enforcement restrictions.
  • Outstanding motor vehicle debt.

We cannot update or change your personal information included in your vehicle registration renewal. If you wish to update or change this information, please visit your local Registry Agent.

If you renewed your registration more than 10 days prior to expiry and have still not received your validation tabs, you have 30 days to request replacement tabs at no charge from a Registry Agent.

If you are 10 days or less away from your expiry date, you should renew your registration in person to avoid being charged for replacement validation stickers if they do not arrive in the mail prior to expiry.

Please contact us if you have any other questions.

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